Frequently Asked Questions
Checkout our frequently asked questions below. If you still can’t find your answer, please contact us.
Our team is available Monday to Friday 10:00 am – 6:00 pm PST
Customer Care: info@sivanaspiritofficial.com
General Questions
Can I change or cancel my order?
Can I add a gift note?
Yes, when emailing us regarding the gift receipt, please add the note you would like to include. If you don’t request a gift note, we will add ***A gift from (your name)*** Unfortunately, we can’t add a gift receipt or note once the order is already in the process of being shipped.
Do you have gift wrapping or a gift box?
No. We do not offer gift wrapping as of right now.
Shipping Questions
How long will it take for my order to ship?
As long as your items are in stock, all orders will be processed to ship within 2-3 business days and will be sent via USPS First Class mail or Priority mail. We do not ship on weekends or holidays. Average time to receive your package is 3-5 business days.
Shipping within the US is $9.95 for orders under $125 depending on your order total. You can see more details here.
Orders $125+ (after all applied discounts) will receive free shipping automatically.
Note: If you are using a discount code, make sure the subtotal (not total) is at least $95 after entering the discount code to receive free shipping.
Where do you ship from?
All orders are shipped from the United States.
What shipping method do you use?
Most of our orders ship via USPS First Class mail.
Once my order ships, how long will it take?
We generally see the transit time between 2-4 business days once your order ships.
Can I get my package shipped express/overnight?
We don’t do express/overnight. Unfortunately we don’t generally offer this, but we get it, if it’s an emergency, you can reach out to our friendly customer service team and they can help to get your order shipped quickly and can ship your order USPS/Priority which is 2-3 day delivery once shipped.
Returns & Exchanges
What is your return policy?
We want you to feel comfortable shopping online. That’s why you can return anything (except Final Sale items) within 60 days of your purchase.
How do I make a return/exchange?
Discount Code Questions
Where do I add my discount code?
If you’re having trouble finding the place to enter your discount code, don’t worry, you’re not the only one!
You can add your discount code or gift card code during checkout.
This is for both Gift Cards and promo codes, if you have both – you will need to enter & apply one at a time.
Product Questions
How do I know if something runs true to size or not?
All of the SIVANASPIRITOFFICIAL LLC clothing items have their very own custom size chart. Please refer to the custom size chart below the item you are interested in. You may have to scroll down a bit to see the size chart. This size chart is super helpful.